1. Service Commitments

CHISON provides life-time service for all produced ultrasound machines. Meanwhile, according to the warranty card enclosed in the packing box, the corresponding free warranty period is provided for the main unit and probe (transducer) from the date of Ex-factory.

2. Return Policy

Any spare part needs to be returned to Chison, the following procedures should be carried out:

Receive the return authorization
Contact the Customer Service Centre and receive the Return Spare Part Authorization (RSPA) number. The RSPA number must be included on the outside of the shipping package. Any returned spare part will not be accepted if there is no Chison’s RSPA number.
Please kindly provide the detailed information, such as SN of the main unit and probe, software version, an efficient description of the reason for return, the correspondence.
Charge policy
① Within warranty (non-manufacturing reason excluded): The customer is responsible for freight & insurance charges when the spare part is shipped to Chison for service (custom charges included). Chison is responsible for the freight & insurance charges from Chison to the customer;
② Out of warranty: The customer is responsible for all the freight & insurance charge for returned spare part.

3.Process for the After-sales Customer Service

We truthfully welcome your valuable comments about our product and service. The general process to deal with
your feedback is as follows:
①Receive the feedback from the customer;
②Give the preliminary reply to the customer as soon as possible (in 24 hours) and ask for the detailed information about the product such as the series number of the main unit and the probe, the model and version of the main unit, the detailed feedback or question. Meanwhile try the best to get the name and correspondence of the customer for tracing;
③Provide the professional solutions to the feedback. If necessary, the broken part of the ultrasound system should be returned to the manufacturer for reparation or replacement. The fee for the shipment depends on different situations, such as whether the product is in the free warranty period or not;
④Ask for the feedback from the customer after the service;
⑤Archive the whole process for the service.

Chison truthfully welcomes your valuable comments about our product and service